Last orders for CHRISTMAS DELIVERY - Standard delivery Midnight Monday 20th December
and Next Day Special Delivery Midnight Wednesday 22nd December.
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Returns Policy

  • You can return any item for a refund within 14 days from date of purchase
  • Items must be in their original condition with any tags still in place
  • Any items not in their original condition e.g. showing signs of wear or damage will not be refunded and instead will be returned to you
  • When returning items it is advisable to use a service requiring a signature upon delivery, any items ‘lost in post’ will not be refunded by Phoebe Rose Boutique
  • We will endeavour to process any returned items ASAP but please allow up to 5 working days during busy periods, and once processed, refunds can take up to 5 working days to show in your account

How to return items

Please ensure items are packaged securely and include a note with your name and address on and a list of item/s being returned.  There could be a delay in processing your return if these details are not included.

Please return to:

Phoebe Rose Boutique
5 Snowden Gardens
Leiston
Suffolk
IP16 4WJ

A confirmation email will be sent once we have processed your return, but please allow 3-5 working days for the funds to show in your account.

We advise using a signed for service with the Post Office as we will not be responsible for returned items until they have been received by Phoebe Rose Boutique.

Please note:

  • We ask that you take care when trying on items, damaged items will not be refunded and this includes make up or self tan marks as well as pulls in the fabric caused by jewellery as well as other items
  • We check all items thoroughly before sending to our customers to ensure garments are in perfect condition and ask that they are returned the same way
  • Unfortunately we do not offer exchanges only refunds. Of course you are welcome to purchase a replacement if required

Delivery Policy

Our parcels are sent using Royal Mail services.

Free Local Delivery

Available for people living in the following East Suffolk postcodes IP15 IP16 AND IP17 – I will contact you within 2 working days of making your order to arrange a delivery time/day that is mutually convenient alternatively  please feel free to contact me direct by email to phoeberoseboutique@aol.com or via Messenger on Facebook.

Standard UK delivery £4.10

Parcels are sent via Royal Mail Tracked and usually arrive within 2 working days

WE DO NOT POST ITEMS ON A SATURDAY.